Refund policy
We want you to love your furniture. We offer a 14-day return policy, which means you have 14 days from the date the last item in your order is delivered to request a return for change of mind.
If the 14th day falls on a weekend or public holiday, your return window extends to the next business day.
1. Return Eligibility
To be eligible for a change-of-mind return:
• The item must be in the same condition as received: unused, unassembled, with original tags intact, and in its original packaging.
• You must provide a receipt or proof of purchase.
2. How to Start a Return
1. Log in to your customer account at account.theartisanedit.eu, navigate to Orders, and submit a return request. (If you checked out using a phone number, click the return link in your order confirmation SMS).
2. You can also contact our support team at shop@theartisanedit.eu.
3. Return Locations:
• European Orders: Accepted returns must be sent to our fulfillment center in Europe.
• Australian Orders: Accepted returns must be sent to our local Australian fulfillment center. Our support team will provide you with the correct local return address and instructions upon request.
Canadian Orders: Accepted returns must be sent to our local Canadian fulfillment center. Our support team will provide you with the correct local return address and instructions upon request.
4. Please do not send items back without first requesting a return, as they will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon arrival. If an item is defective, damaged in transit, or if you received the wrong product, contact us right away at shop@theartisanedit.eu with photos or videos of the issue so we can evaluate it and make it right.
• For Australian Customers (Australian Consumer Law): Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If a heavy item is verified as defective or damaged, we will arrange for pickup or cover the return shipping costs.
4. Exceptions & Non-Returnable Items
Certain items cannot be returned for change of mind:
• Custom or personalized orders
• Gift cards
• Items marked as Final Sale (Note: This does not affect your statutory rights for damaged or defective items under applicable local consumer laws).
5. Exchanges
The fastest way to exchange an item is to return the original piece once approved, and place a separate purchase for the new item.
6. European Union — Right of Withdrawal
If your order is delivered within the European Union, you have the statutory right to cancel or return your order within 14 days of delivery for any reason, without justification.
• Conditions: The item must be unused, in its original packaging, and in the condition received.
• Refund Scope: We will refund the purchase price plus standard outbound shipping costs.
• Return Shipping: Outbound return shipping costs for change-of-mind returns under the Right of Withdrawal are at the customer's expense.
7. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
• If approved, your refund will be processed automatically to your original payment method within 10 business days.
• Please note that your bank or credit card provider may require additional time to post the credit to your account.
• If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at shop@theartisanedit.eu.